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Operations Manager

Operations Manager – Job Description


At Adventure Yogi we specialise in offering yoga holidays and yoga retreats in the UK and abroad.  We love to combine yoga with adventures such as skiing and snowboarding, surfing, hiking, climbing or biking or simply allowing our guests to relax and restore with our well-being or yoga detox retreat. We want them to feel energised by yoga, relaxed by massage and invigorated by delicious vitality foods. We are working on our sustainability by becoming a climate-positive workforce with Ecologi and we are currently working with a consultant to measure our carbon and work towards reducing it as we are aware we have a big impact on the planet that we are passionate about minimising without compromising on quality retreats for people to switch off and recover from their busy lives.

The purpose of this role is to assist the MD in all matters related to the operations of the business whilst managing the Events Co-Ordinator and Travel Advisor. The job holder will manage the communication, recruitment and training with all retreat teams, oversee any retreat team issues, staffing and setting up the retreats and be a point of escalation to the Events Co-Ordinator for any issues that may arise during a retreat. In addition, you will be the main point of contact with the venues with regard to the operations of the retreats and any issues that may arise at these locations. This role will manage the Health and Safety and Risk Assessments of the retreat venues as well as teach the retreat teams how to do this correctly on location. The role will prepare and send out contracts to retreat teams and manage any disputes or settlements. The role of the Operations Manager is the line manager of the Travel Advisor and Events Co-Ordinator and you will work closely together to manage and understand the booking process using Bookinglayer. The job is multi-faceted and will evolve as the business will evolve. 

We are looking for someone who is passionate about travel and is well-versed in the travel industry. We are looking for someone who is very organised, enjoys structure and has an understanding of working with word and excel or google sheets and enjoys working within a team.  Previous health and safety training, risk management and managing financials are desirable. 

We require someone with Operational experience, this includes reporting, process analysis and change management. 

The position is for someone who enjoys and has experience in managing people or being people-centric; which means managing our retreat teams, yoga teachers, chefs, retreat hosts and therapists or venue owners and understanding how this communication may differ from group to group.  Retreats are running all the time and so you will have to expect to work out of hours at times of emergency but then can take this time off in lieu. It is a dynamic and varied role for someone who likes to work in a sometimes reactive space, such as the travel industry.

You will be joining a small team who is passionate about creating wonderful life-changing experiences for our guests it is a company that is growing so there is a significant opportunity to grow with the company. 

The role will be based in Hove at Platfr9m to start but as you become confident in the role you can choose to work from home or P9. open to change and flexibility within this role.

Apply Now - Operations Manager

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